Support/Upgrades

Technical support is only provided via email. Send your support questions to: support@turbosystems.com

Technical support if free for one year after the date of initial purchase.  To receive technical support after on year you must purchase a Maintenance Support Plan for Video Librarian Plus.

We will answer all registered users questions received normally within 48 hours. If you have not received a response from us within 72 hours after submitting your original questions, please contact us again with your questions.

We will answer questions from non-registered users as time permits which will normally be within the same time frame as registered users, but registered users receive priority.

When reporting problems, the more information you can provide the better our response can be. If possible, include the following:

What version of Video Librarian Plus are you running? You can determine this by choosing About from the Video Librarian Plus Help menu. Include the entire "version line"; for example v4.0

What version of Microsoft Windows are you running? For example, Windows 95, Windows 98, ME, XP, NT or 2000.

       Is the problem reproducible? If so, how?

If you see a dialog box with an error message when the problem occurs, if possible include the full text of the dialog box, the text in the title bar and the error number.

We reserve the right to terminate customer support for any person who uses profane abusive or harassing language or who at our sole discretion abuses customer support. If we elect to terminate your customer support we will issue you a refund of the registration price, less any shipping/handling fee.

Upgrades

Upgrades are free if downloaded from our web site.  If you want an upgrade CD shipped to you, there will be a charge for this service.